We respect your personal details
De-Lords Securities commitment to protecting your privacy means that, amongst other
things, in the process of collection, storage, accuracy, use and disclosure
of your personal information, your privacy is respected.
De-Lords Securities is bound by the National Privacy Principles under the Privacy Act.
This policy explains how we treat information that we hold about you. It
sets out the types of information we collect, how we may use that information
and who we allow to access it. In addition to this policy, we will on occasions
provide you with specific notice about how we use particular information
that we collect from you.
Collection of Information
Our website is passive and does not collect personal information from you.
Security De-Lords Securities respects your privacy and we have taken reasonable steps
to protect our website. We will review our security procedures and practices
from time to time.
Links to other sites
Please note that the De-Lords Securities website links to other websites. You will need
to contact those websites directly to ascertain their privacy standards.
Cookies De-Lords Securities does not use cookies to collect information from you through
this website.
Email policy
By communicating with us via email, you authorise us to act on any instructions
or apparent instructions without enquiring as to the identity of the sender.
If your instructions are ambiguous, incomplete or unclear we are under no
obligation to act on such instructions. De-Lords Securities will not be liable for any
cost, expenses, loss or damage which you may suffer or incur in connection
with any action taken or omitted by us in following any email instructions
from you. You are responsible for and must take all reasonable care to ensure
that the information you supply to us is accurate.
When we correspond with you by email, our messages are not encrypted and
may potentially be accessed by unauthorised persons or organisations.
Accuracy We rely on the accuracy of the information you provide. If you
think that we hold information about you that is incorrect, incomplete or
out of date please contact us as set out above and we will take reasonable
steps to correct, complete or update it. If we decline to correct our records
we will give you reasons for our decision and we will associate with the
record a statement that you think the information is incorrect.
Access
You are generally entitled to review the personal information we hold about
you. If you wish to access your personal information, for security reasons,
we require you to complete our ‘Request to Access Form’ and identify yourself
and the information you would like to review.
Similarly, you may need to tell us the name of your financial planner should
you want to access the personal information held by them.
A ‘Request to Access’ form can be obtained from your adviser or from our
Client Advisory Service on 234-1-2702533.
Once the Privacy Officer receives a signed request form, if there is no
reason for us refusing access to the information, we will locate the information
and make arrangements to give you access. We reserve the right to charge
reasonable costs incurred in providing you access to your information but
we do not impose a charge for lodging a request for access.
We will try to provide you with the information you request within a reasonable
time period. The time we require to arrange access will depend upon the
type of information to which you request access.
In certain circumstances, we may refuse you access to personal information
we hold about you. For example, if giving you access would unreasonably
interfere with the privacy of others. If we do not provide you access to
your information, we will give you reasons for our decision.
De-Lords Securities can only provide access to your personal information held by De-Lords Securities .
If you want to access the personal information held by our other related
companies you will need to contact those companies directly.
Complaints Process
De-Lords Securities has a formal complaint handling policy. If you wish to make a complaint
about a possible breach of privacy, you should contact our Privacy Officer
at De-Lords Securities by:
Office: 15B, Joseph Street, Eleganza Building (Pent
Floor), Lagos Island, Lagos.
De-Lords Securities may change the information contained in this privacy policy from
time to time. You should ensure that you have obtained the most recent version
of this privacy policy.
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